Last updated: 9 September 2026

Right of withdrawal

For goods purchased under a distance contract, the consumer may withdraw from the contract within 14 days of receiving the goods without giving a reason or paying a penalty. Notice of withdrawal may also be given before delivery.

How to give notice of withdrawal

Please send your withdrawal request in writing to bilgi@yagevi.com or to Osmangazi Mahallesi, Bilali Habeşi Caddesi No: 35/A, Sancaktepe / İstanbul, including your order number, name, contact details and the products you wish to return.

The product must be sent back within 14 days of giving notice of withdrawal, together with its invoice, if available, packaging and standard components. Contacting us before sending it allows us to provide the correct return instructions.

Return shipping costs

The consumer will not be held responsible for return shipping costs if the carrier specified in the pre-contractual information is used, or if no return carrier has been specified.

Refunds

When the right of withdrawal is exercised properly, the product price and applicable delivery costs will be refunded using a method appropriate to the original payment method, subject to the conditions and time limits prescribed by law. The time taken by the bank or payment provider to credit the refund may be outside Yağevi’s control.

Exceptions to the right of withdrawal

For products unsuitable for return for health or hygiene reasons, the right of withdrawal may not apply if protective packaging, seals or tape have been opened after delivery. Products made to the consumer’s specifications or personal needs, and products that may deteriorate quickly or expire, may also be subject to statutory exceptions.

Inspection and loss of value

The consumer may inspect the product in accordance with its operation, technical characteristics and instructions for use. The consumer may be responsible for a loss of value resulting from use beyond these limits.

Damaged, missing or incorrect products

If you notice damage, missing items or an incorrect product on delivery, contact bilgi@yagevi.com as soon as possible with your order number and photographs showing the issue. Your statutory rights relating to defective goods remain unaffected.